Privacy Policy
Table of Contents
This Privacy Policy governs the manner in which Intente Tech Solution Private Limited collects, uses, maintains, and discloses information collected from users of the https://intentetech.com/ website and all products and services offered by Intente Tech Solution Private Limited.
Introduction
Intente Tech Solution Private Limited (“Company”, “we”, “us”, or “our”) operates as a digital services and product-based IT company providing web development, app development, AI tools, software, plugins, and digital products including eBooks, source code, databases, graphics, and courses through both subscription-based and one-time sale models.
Scope and Consent
By accessing our services, you consent to:
- Collection of your personal and non-personal data as described
- Processing of your data for service delivery and business operations
- Storage of your data in accordance with our retention policies
- International transfer of data when necessary for service provision
Withdrawal of Consent: You may withdraw consent at any time by contacting us, though this may limit service functionality.
Information We Collect
2.1 Personal Information
We collect identifiable information including but not limited to:
- Registration Data: Full name, email, phone number, physical address, username, password
- Transaction Data: Payment method details, billing information, purchase history
- Technical Data: IP address, device information, browser type, operating system
- Usage Data: Pages visited, time spent, download history, feature usage patterns
- Communication Data: Support tickets, chat logs, email correspondence
2.2 Non-Personal Data
We collect aggregated, anonymized data including:
- Demographic information (without personal identifiers)
- Statistical data about service usage
- System performance metrics
- User behavior patterns for service improvement
2.3 Cookies and Tracking Technologies
We employ various tracking mechanisms:
- Essential Cookies: Required for core functionality (e.g., shopping cart, login)
- Performance Cookies: Collect anonymous data about usage patterns
- Functional Cookies: Remember preferences and settings
- Targeting Cookies: Used for advertising purposes
- Third-Party Cookies: From analytics providers (Google Analytics, etc.)
Cookie Management: You may configure your browser to reject cookies, though this may impair functionality.
How We Use Your Information
Data processing purposes include:
- Service Delivery: Account creation, order processing, product access
- Customer Support: Responding to inquiries, troubleshooting
- Security: Fraud prevention, unauthorized access detection
- Improvement: Service optimization, feature development
- Marketing: Promotional communications (with opt-out available)
- Legal Compliance: Meeting regulatory requirements
- Research: Product development and market analysis
Legal Basis for Data Processing
We process data under the following legal frameworks:
- Contractual Necessity: Processing required to fulfill our service obligations
- Legitimate Interest: Business operations, security, fraud prevention
- Legal Obligation: Compliance with tax, accounting, and other laws
- Consent: For optional processing like marketing communications
- Vital Interests: Protection of your vital interests or those of others
Data Sharing & Third Parties
5.1 Categories of Recipients
- Payment Processors: Stripe, PayPal, Razorpay (for transaction processing)
- Cloud Providers: AWS, Google Cloud (for hosting and storage)
- Analytics Providers: Google Analytics, Mixpanel (for usage analysis)
- Marketing Platforms: Mailchimp, HubSpot (for communication)
- Legal Authorities: When required by law or legal process
5.2 Data Processing Agreements
All third-party processors are contractually obligated to:
- Maintain confidentiality of your data
- Implement appropriate security measures
- Process data only for specified purposes
- Comply with applicable data protection laws
Payment Processing
Payment transactions are handled by PCI-DSS compliant processors. We do not store full credit card details. Payment data is encrypted during transmission using SSL/TLS technology.
6.1 Payment Data Retention
Payment processors retain transaction data as required by:
- Financial regulations (typically 7+ years)
- Dispute resolution periods
- Fraud prevention requirements
User Rights (GDPR, CCPA, etc.)
7.1 Rights Under GDPR
- Right to Access: Obtain confirmation of processing and data copies
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion under certain conditions
- Right to Restriction: Limit processing in specific circumstances
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Oppose certain processing activities
7.2 Rights Under CCPA
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
Data Retention
We retain personal data only as long as necessary for:
- Active customer accounts: 2 years post-account closure
- Financial records: 7 years for tax compliance
- Marketing data: Until consent withdrawal or 3 years of inactivity
- Support communications: 5 years from last interaction
- Legal claims: Duration of applicable statute of limitations
Security Measures
We implement comprehensive security controls including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Regular security audits and penetration testing
- Role-based access controls with least privilege principles
- Multi-factor authentication for administrative access
- Incident response plan for data breaches
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we discover such collection, we will:
- Immediately delete the information
- Terminate any associated accounts
- Notify parents/guardians when possible
Email, WhatsApp & Telegram Communication
We may communicate through various channels with the following protocols:
11.1 Email Communications
- Transactional emails (required for service operation)
- Marketing emails (with opt-out capability)
- Security notifications (cannot be opted out of)
Use of AI Tools & Automation
Our AI systems process data under these conditions:
- Training data is anonymized when possible
- Human oversight for significant automated decisions
- Right to request human intervention
- Transparency about automated processing
Changes to This Policy
We may update this policy with:
- 30 days notice for material changes
- Notification via email or website banner
- Continued use after changes constitutes acceptance
Refunds & Cancellations
14.1 Refund Eligibility
Refunds are applicable only under critical conditions, including but not limited to:
- Severe technical issues not resolved within 5 business days of reporting
- Duplicate transactions or unauthorized payments
- Inaccessibility of digital products despite confirmed payment
Note: Refunds will not be granted for reasons such as user dissatisfaction, incorrect usage, or change of mind after download/access.
14.2 Refund Request Process
To initiate a refund, you must contact our support team at info@intentetech.com within 7 calendar days of the transaction. Include:
- Transaction ID
- Registered email and mobile number
- Detailed reason for the refund
All refund requests will be reviewed within 5 business days. If approved, the amount will be processed back to the original payment method within 7–10 working days.
14.3 Cancellation of Subscription
Users subscribed to monthly or yearly plans can cancel anytime. No refunds will be issued for partial periods. Access remains active until the end of the billing cycle.
Final Decision: All refunds and cancellations are subject to our review and approval. Intente Tech Solution Pvt. Ltd. reserves the right to approve or deny refund requests at its sole discretion.
Contact Information
Grievance Redressal & Contact Information
For privacy concerns or to exercise your rights:
Email: info@intentetech.com
Registered Office: Kritpura Barhalganj, Gola, Gorakhpur, Uttar Pradesh, India, 273402
Response time: Within 5 business days
Final Note: This Privacy Policy constitutes the entire agreement regarding your personal data. For any questions not addressed here, please contact our support team.