Refund Eligibility

Conditions under which refunds may be granted

Refunds are applicable only under critical conditions and specific circumstances. We strive to resolve issues promptly but understand that refunds may be necessary in rare cases.

Refund Conditions

  • Severe technical issues not resolved within 5 business days of reporting
  • Duplicate transactions or unauthorized payments
  • Inaccessibility of digital products despite confirmed payment
  • Service downtime exceeding 48 hours without communication
  • Failure to deliver services as described in the service agreement

Non-Refundable Situations

  • User dissatisfaction with service outcomes
  • Incorrect usage or failure to follow documentation
  • Change of mind after download/access
  • Partial usage of subscription periods
  • Custom development work after requirements sign-off

Technical Issue Resolution

We must be given adequate opportunity (minimum 5 business days) to resolve any technical issues before a refund can be considered.

Time Limitations

Refund requests must be submitted within 7 calendar days of the transaction or issue occurrence to be considered.

Refund Request Process

Step-by-step procedure to request a refund

To ensure efficient processing of your refund request, please follow the procedure below:

1

Contact Support

Email us at info@intentetech.com within 7 days of transaction

2

Provide Details

Include transaction ID, registered email, and mobile number

3

Explain Reason

Provide a detailed explanation for the refund request

4

Await Review

Our team will review your request within 5 business days

Required Information for Refund Requests

  • Transaction ID or invoice number
  • Registered email address
  • Registered mobile number
  • Detailed description of the issue
  • Any supporting screenshots or documents

Subscription Cancellation

Managing your service subscriptions

We provide flexible subscription management options for our customers:

Cancellation Policy

  • Monthly or yearly plans can be canceled at any time
  • No refunds for partial subscription periods
  • Service access remains active until the end of the current billing cycle
  • Data export options available before cancellation
  • Reactivation possible within 30 days without setup fees

Cancellation Methods

  • Through your account dashboard (recommended)
  • Email request to support@intentetech.com
  • Phone cancellation during business hours

Policy Enforcement

Our approach to refund and cancellation decisions

At Intente Tech Solution, we approach each request individually and fairly:

Review Process

All requests are reviewed by our support team and a senior manager to ensure fair assessment.

Final Decision

Intente Tech Solution reserves the right to approve or deny refund requests at its sole discretion.

Our Commitment

We are committed to fair and transparent resolution of all requests. While we reserve the right to make final decisions, we always strive to act in the best interest of our customers and maintain positive relationships.

Important Notice

This policy is effective as of August 6, 2025. We reserve the right to modify these terms at any time. Changes will be communicated through our website and customer notification channels. Continued use of our services constitutes acceptance of any revised policies.