Frequently Asked Questions

All digital products are delivered electronically immediately after payment confirmation:

• Instant access via your account dashboard
• Download links sent to your registered email
• Access to cloud-based products within 15 minutes
• API keys for developer products delivered via secure channels

For custom solutions, delivery timelines are specified in your project agreement.

If you don’t receive your product within 30 minutes:

1. Check your spam/junk folder
2. Verify your account dashboard
3. Ensure payment was successfully processed
4. Contact our support team at support@intentetech.com

Most delivery issues are resolved within 4 business hours.

Access duration varies by product type:

• One-time purchases: Lifetime access with updates for 1 year
• Subscription products: Access during active subscription period
• Source code products: Perpetual license with no expiration
• Digital assets: Unlimited access after download

Full details are available in the product license agreement.

We accept all major payment methods through our secure Razorpay integration:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• Net Banking (All major Indian banks)
• UPI (Google Pay, PhonePe, Paytm)
• Digital Wallets
• International Cards (for global customers)

All transactions are PCI-DSS compliant and secure.

Common reasons for payment declines include:

• Insufficient funds in your account
• Card transaction limits exceeded
• International transaction restrictions
• Incorrect CVV or expiration date
• Bank security protocols

Wait 30 minutes and try again. If issues persist, contact your bank or our support team.

Invoices are automatically generated for all purchases:

• Immediately available in your account dashboard
• Sent to your registered email within 1 hour
• Customizable for business purchases (add GSTIN, company details)

To request a duplicate invoice, contact billing@intentetech.com with your order details.

Our refund policy follows RBI guidelines for digital products:

• Unopened products: 100% refund within 7 days
• Partially used products: Case-by-case evaluation
• Subscription cancellations: Prorated refund for unused period
• Defective products: Replacement or full refund

To request a refund, contact support with your order details. Refunds are processed within 5 business days to your original payment method.

Custom project cancellations depend on project stage:

• Before development: 95% refund
• During development: Prorated refund for incomplete work
• After delivery: No refunds

A cancellation fee of 5% applies to cover administrative costs. All cancellations must be requested in writing.

You can manage your subscription through your account dashboard:

• Upgrade/downgrade your plan
• Update payment method
• View billing history
• Cancel subscription
• Download invoices

Subscription changes take effect at your next billing cycle. Cancelled subscriptions remain active until the paid period ends.

License transfer policies vary by product:

• Individual licenses: Non-transferable
• Business licenses: Transferable within your organization
• Enterprise licenses: Transferable with written consent
• Source code products: Transfer requires written approval

Contact support@intentetech.com for license transfer requests.

To reset your password:

1. Go to the login page
2. Click “Forgot Password”
3. Enter your registered email address
4. Check your email for a password reset link
5. Create a new strong password

If you don’t receive the reset email within 10 minutes, check your spam folder or contact support.

Our technical support varies by product tier:

• Basic: Email support (48-hour response)
• Pro: Priority email + chat support (24-hour response)
• Business: Dedicated support manager + screen sharing
• Enterprise: 24/7 support with SLA guarantees

All products include documentation, tutorials, and community forums. Support duration matches your subscription period.

We welcome bug reports and feature requests:

1. Log in to your account
2. Visit the product’s support page
3. Submit a ticket with detailed information
4. Attach screenshots or error logs if possible

We prioritize requests based on impact and user demand. Enterprise clients receive dedicated product roadmap consultation.

Our standard support hours are:

• Email Support: Mon-Fri, 9 AM – 6 PM IST
• Chat Support: Mon-Sat, 10 AM – 8 PM IST
• Phone Support: Mon-Fri, 10 AM – 6 PM IST

Premium support tiers include extended hours and 24/7 emergency support for critical systems.

Usage rights vary by product license:

• Personal License: Single user, non-commercial use
• Commercial License: Use in client projects, revenue-generating applications
• Enterprise License: Unlimited use within organization
• Source Code License: Modification and redistribution rights

Detailed license terms accompany each product download. Contact us for custom licensing needs.

Resale rights depend on the license type:

• Standard products: Resale not permitted
• White-label products: Resale allowed with branding removal
• Reseller program: Available for approved partners
• Custom developments: Rights defined in project contract

Unauthorized resale violates our terms and may result in legal action.

To request custom development services:

1. Submit your project requirements through our contact form
2. Schedule a consultation with our solutions team
3. Receive a proposal with timeline and cost estimate
4. Sign the development agreement
5. Make the initial payment to begin development

Most projects begin within 3-5 business days after agreement signing.

We provide custom solutions for diverse industries:

• E-commerce & Retail
• Finance & Banking
• Healthcare & Telemedicine
• Education & E-learning
• Manufacturing & Logistics
• Media & Entertainment
• Real Estate & Property Tech

Our solutions are tailored to each industry’s specific regulatory requirements.