Digital Product Delivery Policy
Last Updated:
1. Overview
Intente Tech Solution Private Limited (“Company”, “we”, “us”, or “our”) delivers digital products exclusively through electronic means. This policy outlines our delivery procedures for all digital offerings including:
- Software & Source Code Packages
- AI-Based Solutions & Algorithms
- Plugins & Extensions
- eBooks & Digital Courses
- Graphics & UI Templates
- Databases & API Packages
Important Notice: All our products are digital downloads. No physical shipments are made under any circumstances. Shipping charges do not apply.
2. Delivery Methods & Timelines
2.1 Instant Automated Delivery
For most standard products, delivery occurs automatically through these channels:
| Delivery Method | Timeframe | Access Duration | Best For |
|---|---|---|---|
| Instant Download Links | Immediate | 30 days | Single purchases |
| Email Delivery | Within 15 min | 30 days | All customers |
| Account Dashboard | Immediate | Permanent* | Registered users |
*While account remains active and in good standing
2.2 Manual Processing Delivery
Certain products require verification before delivery:
| Product Type | Processing Time | Delivery Method | Verification Required |
|---|---|---|---|
| Enterprise Licenses | 24 hours | Secure Email | Business credentials |
| Custom Solutions | 24-48 hours | Client Portal | Project agreement |
| Bulk Orders (10+ items) | 48 hours | Custom Delivery | Purchase verification |
Pro Tip: Register an account before purchasing to get permanent dashboard access to all your downloads in one place.
3. Access & Download Policies
3.1 Download Validity Periods
- Standard Products: 30 days from purchase date
- Limited-Time Offers: 7 days (clearly marked during purchase)
- Subscription Content: Duration of active subscription
- Custom Development: As specified in project contract
3.2 Re-Download Policy
- Unlimited downloads within validity period
- After expiry, re-downloads may incur a 20% restocking fee
- Enterprise clients may request extended access
No Refunds: We do not provide refunds for expired download links. Please download and backup your purchases immediately.
4. Failed Delivery Solutions
4.1 Common Delivery Issues
| Issue | Likely Cause | Recommended Solution | Resolution Time |
|---|---|---|---|
| Email not received | Spam filter, invalid email | Check spam folder or contact support | 1-2 hours |
| Invalid download link | Link expired or corrupted | Request new link via support | 4 hours |
| Payment processed but no access | Payment verification delay | Wait 15 min then contact support | 24 hours |
| File download errors | Network issues, storage limits | Try different browser/network | Immediate |
4.2 Support Resolution Protocol
- Check: Spam folder and account dashboard
- Verify: Payment confirmation email
- Contact: Support with order details
- Provide: Screenshot of payment confirmation if requested
5. Customer Responsibilities
5.1 Account Management
- Provide valid, regularly monitored email
- Keep contact information updated
- Secure your account credentials
- Whitelist @intentetech.com/ domain
5.2 Technical Requirements
- Ensure sufficient storage space
- Meet minimum system requirements
- Use supported browsers (Chrome, Firefox, Edge)
- Stable internet connection for large downloads
6. Contact Support
Email Support
Business Information
-
C/O Geeta DeviKritpura, BarhalganjGorakhpur,
Gola, Uttar Pradesh, India, 273402 - Mon-Sat: 10AM-6PM IST